Careers

The Granada Theatre has 4 open positions

Stage Coordinator

Reports to: Director of Stage Production and Operations

Pay: Per CBA $39.04/hr. ($40.21/hr. as of 7/1/2023)

Summary
The Stage Coordinator position is an IATSE local 442 represented position and is covered by a CBA between local 442 and the employer SBCPA/The Granada.

The Stage Coordinator is responsible for ensuring that the technical aspects of performances run smoothly, error free, and on schedule. They are the first called crewmember for production calls and directs/coordinates the efforts of House Crew. The Stage Coordinator is supervised by the Granada’s Director of Stage Production and Operations. This role will organize practical and technical aspects of stage events and delegate responsibilities to appropriate channels.

This role will also serve as a lead; overseeing, coordinating and supporting department heads in audio, carpentry, lighting, wardrobe, and other dept. heads as activated. They will ensure safety during the execution of those efforts. This role works with their supervisor to ensure show success, and is the primary point of contact for incoming technical teams on production calls.

Subject to the direction of the Employer, the Stage Coordinator’s duties shall include, but are not limited to:

  1. Authority over all show related issues.
  2. Being the point of contact for the stage users with regard to technical inquiries.
  3. Unless otherwise directed by the Employer, responsible for:
    • The safety of cast and crew members while in the Granada Theatre.
    • The safe and proper operation of Granada theatrical equipment.
    • Providing access to the Granada Theatre as required by the stage user.
    • Securing the building at the end of the work call.

Primary Duties:

Stage Operations

    • Manage daily opening and closing of stage and support areas.
    • Supervise events, rehearsals, work calls, preshow and end of show activities such as technical and safety checks.
    • Ability to create a professional, respectful environment for our patrons, donors, clients, artists, visiting technicians and local crew.
    • Provides a high level of customer service and collegial / professional atmosphere for our incoming presenters and clients.
    • Update and distribute daily production schedules and updates to internal stakeholders.
    • Strong understanding of the various areas of the theater’s lighting, sound, projection, etc. departments, including their interaction with each department.
    • Coordinate the timely start of each performance by communicating with the House Manager, production crew & company representative as appropriate.
    • Ability to read and interpret scaled and unscaled blueprints, drawings and plots to be able to supplement design work and implement on the stage, as needed.
    • Assist with production advance calls as needed and facilitate information transfer to/from Dept. Heads.
    • Ensure that assigned facilities and equipment are maintained in proper working condition, and coordinate stage and maintenance work calls.
    • Oversee management of all load-in materials and the return of all leased and borrowed items.
    • Ensure that artists and touring production crews have required items needed to preform specific to production.
    • Perform and/or delegate the preventive maintenance of stage equipment and coordinate larger projects with Facility manager.
    • Facilitate an annual technical inventory of all equipment with recommendations for replacement or refurbishment.

Safety

    • Expert at OSHA compliance. OSHA 10 certification or ability to be certified within first six months of employment.
    • Enforce OSHA and fire regulations and promote safe work practices.
    • Conduct or delegate daily safety meetings.
    •  Safely and effectively manages the load-in, load-out, and work/performance calls of production elements to stage.

Administrative

    • Responsible for documenting/reporting disciplinary and safety issues of House and stage crews; reporting actions back to Supervisor.
    • The Stage Coordinator shall submit time cards to the employer at the conclusion of each work call. Time cards shall include the following information: the stage employee’s name, position classification(s), start and finish time of the work call, start and finish times for actual periods worked, applicable rates of pay, pay premiums, and penalty as applicable. They shall also report usage of billable theatre items to the employer prior to the end of engagements.
    •  Maintain current knowledge of all equipment and supervise training on all equipment.
    • Oversee backstage credential and security plan is being implemented and overseen by security department in order to maintain a safe and secure backstage area for artists.
    • Monitor the workflow of the event and, using sound judgment, problem-solving when necessary.
    • Disseminate event details and technical riders with co- workers.
    • Ability to understand, interpret and inform on details of the Collective Bargaining Agreement (CBA).
    • Maintain inventory and order specialized supplies and facilitate same amongst House Crew.
    • Consult with the VP and Director of Stage Production and Operations on the technical specifications, costs and usage of technical equipment for the individual events.
    • Facilitate recommendations to the Director of Stage Production and Operations regarding capital purchases of technical equipment .
    • Additional duties as assigned by the Director of Stage Production and Operations.

Skills/ Knowledge:

    • Ability to work untraditional hours, and long days. – nights, weekends and occasional holidays.
    • Strong leadership skills, and an ability to have crews work together harmoniously.
    • Ability to multitask and remain calm under pressure.
    • Must possess superior interpersonal and organizational skills.
    • Ability to make clear, concise decisions; sometimes with limited information.
    • Demonstrate strong communication skills both written and verbal.
    • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
    • Ability to train as necessary to operate iSolved, for timecards, Momentus for Production information, and VectorWorks for simple drafting.

Ticketing Services Supervisor

This position provides excellent customer service to patrons & guests of The Granada Theatre while working in the box office. Ticketing Services Supervisor will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.

Reports to: Ticketing Services Assistant Manager & Ticketing Services Manager

Primary Duties Include:

  • Assist the Ticketing Services Assistant Manager in the day to day box office duties
  • Assist the Ticketing Services Assistant Manager in managing performance will calls
  • Sell tickets at the box office window, by phone, or online, assisting patrons with ticket replacement, exchanges, refunds or other general patron questions.
  • Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
  • Help maintain ticketing database in an accurate and reliable manner.
  • Process season ticket renewals and new accounts.
  • Contact patrons via telephone or email in the event of a change in show time or cancellation.
  • General office tasks including: printing ticket orders; verifying order accuracy; customer database record maintenance; and proofreading of marketing materials.

Skills/Knowledge/Abilities:

  • Must be able to maintain superb customer service skills while working under pressure and within deadlines.
  • Must be able to utilize ticketing/CRM software.
  • Must be able to work a flexible schedule including evenings or weekends and occasional holidays as required.
  • Proficient bilingual (Spanish) is highly preferred.
  • Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience:

  • Associate’s or Bachelor’s degree a plus
  • Prior hands-on-experience with Tessitura preferred or comparable computerized ticketing software
  • Previous experience in customer service-oriented position preferred
  • Previous non-profit arts related experience preferred
  • Computer skills including proficiency in Excel, Word, and Outlook

Job Type: Full-time

Salary: $20.00 – $25.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays

Work Location: In person

Concessions Manager

This role holds a pivotal position in ensuring seamless event execution, exceptional bar service, and effective collaboration with the Granada staff and presenters. Reporting directly to the Associate Director of Operations, this full-time position leads the day-to-day operations of the event support and Concessions programs,  directing 6-10 staff per event,  and focuses on the following primary duties.

Reports to: Associate Director of Operations

Pay: $65,000-$85,000

Work Schedule

  • This full-time position requires the ability to work a flexible and varied schedule.
  • The hours are balanced between daily administrative work and being available and onsite in the evenings for all shows and events. (Note that events typically take place in the evenings, weekends, and some holidays.)
  • This position is not immediately eligible for telecommuting work at this time.

Primary Duties Include:

  • Supervise and manage Concessions and Event Support, ensuring proper training and adherence to Granada standards.
  • Maintain a working knowledge of all Concession products, ensuring timely ordering and stocking of supplies.
  • Regularly perform inventory audits, ensuring the maintenance of beverage stock, adherence to quality standards, and the consistent maintenance of products at optimal temperatures.
  • Scheduling all deliveries for catering and presenter/Granada supplies (wine, liquor and other products).
  • Maintain relationships with outside companies, wineries, distributors, catering teams, and resident companies.
  • Manage cash bank, POS system, and reconcile sales and tips, delivering accurate records to the accounting department.
  • Creative control over specialty cocktails and wine programs, in addition to menu design.
  • Ensure compliance with state and federal laws related to alcohol service and licenses.
  • Oversee Lightspeed POS system management.
  • Support concessions in various duties such as line management or drink expediting and fills in as needed.
  • Work with Concessions and Event Support Staff to ensure each team is updated on “Emergency and Non-Emergency” protocols.
  • Collaborate with presenter representatives for comprehensive planning and execution of show-related receptions, paying meticulous attention to details.
  • Create room layouts for any given reception, based on presenter needs, met with Granada standards of operation and capacity restrictions.
  • Oversee reception activities, utilizing Event Support Staff for setup and breakdown.
  • Support any in-house receptions/meetings, working closely with Granada Special Events Coordinator.
  • Oversee and delegate work activities to Event Support staff both during performances and receptions.
  • Address patron complaints, resolving issues promptly to ensure consistent and welcoming customer service.
  • Collaborate with onsite managers to facilitate event success and proper opening and closing procedures.
  • Develop and conduct regular staff trainings and safety trainings.
  • Works with safety team to help evacuate patrons and staff in accordance to Granada safety protocols should an emergency occur.
  • Provide up-to-date Hiring information and be present for phone/In-person interviews for both Concessions and Event Support positions.

Skills/Knowledge

  • Hold a “Manager” ServeSafe certification, RBS Alcohol Serving Certification, and “Click Safety” Certification.
    • Some certifications provided by The Granada.
  • OSHA 10 training (To be completed within one month of employment).
  • High School diploma or equivalent.
  • Three years of previous bartending experience.
  • One year of Bar Management experience.
  • One year of event planning and/or management experience.
  • Excellent Customer Service skills.
  • Excellent written and verbal communication skills.
  • Strong planning and organizational abilities with attention to detail.
  • Ability to remain calm under pressure and make sound decisions quickly.
  • Proficient in using a telephone, computer, copier, and other office equipment.
  • Ability to lift up to 50 lbs.
  • Knowledge of restaurant-type point-of-sale systems, item pricing, and software updating.
  • Proficient in Windows-based computer systems and Microsoft Office programs including Word, Excel, and Outlook.

Working Conditions

  • Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
  • Must be able to stand for long periods (4-5 hours minimum) during the duration of a performance or event.
  • Must be able to lift boxes, tables and chairs.

Benefits:

  • Retirement Plan
  • EAP (Employee Assistance Program)
  • Medical Benefits (Begins on first full-month of employment)
  • PTO Plan – 15 Days accrued during your first year
  • Dental and Vision Plans

Database Support Specialist

The Database Support Specialist provides expertise in the technical and functional configuration of Tessitura software to support multiple departments within the Santa Barbara Center for the Performing Arts Consortium. The duties of this position include database record maintenance, reporting and list management, ticketing, fundraising, and membership configuration and support for the SBCPA and its Consortium sub-licensees, as well as general help desk support as needed.

Reports to:  Director of Marketing and Database Services

Salary: $25-$30/Hour (52k-62k)

Primary Duties Include:

  • Act as first line of support on help requests (help tickets, emails, calls) while escalating any advanced requests to the manager.
  • Perform data cleanup and maintenance tasks as directed by the manager.
  • Review newly created constituent accounts for conformance to Consortium Data Management Standards.
  • Provide training sessions to new and existing users on Tessitura topics and new features.
  • Develop and maintain documentation of all processes and procedures relating to Tessitura and consortium standards.

Skills/Knowledge/Abilities:

  • Must have a demonstrated understanding of, and dedication to, the delivery of outstanding customer service, both external and internal.
  • Must be able to utilize ticketing/CRM software.
  • Must have strong attention to detail, demonstrated through meticulous work habits and thoroughness in completing tasks.
  • Must possess strong analytical and problem-solving skills, with the ability to identify and mitigate risks to project success.
  • Must possess excellent time management skills, with the ability to prioritize and meet deadlines effectively.
  • Must be self-sufficient and capable of working independently, taking initiative to solve problems and complete tasks with minimal supervision.
  • Must be friendly and able to communicate in a personable and mutually respectful fashion as well as effectively build productive relationships with all internal and external constituencies.
  • Must have a highly developed and demonstrable sense of discretion with respect to confidential and private information appropriate to a non-profit organization.
  • Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience:

  • College degree preferred (Bachelor’s or equivalent) or equivalent work/life experience
  • Prior experience using a CRM database (e.g.: Tessitura, Raiser’s Edge, Salesforce, eTapestry)
  • Familiarity with non-profits, particularly in the performing arts industry.
  • Computer skills including Microsoft Excel, Word, and Outlook.
  • Enthusiasm for technology and a basic understanding of how databases work.
  • Experience with project management, including planning, organizing, and overseeing projects from inception to completion

 Benefits:

  • Retirement Plan
  • Medical Benefits (begins on first full-month of employment)
  • PTO Plan – 15 days accrued during your first year
  • Dental and Vision Plans

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

The Santa Barbara Center for the Performing Arts/The Granada Theatre is an equal opportunity employer and values diversity in all areas of its operation.