Careers

Box Office: 805.899.2222
The Granada Theatre has 2 open positions
Box Office Associate - Part Time 

The Granada Theatre is currently seeking reliable, customer friendly individuals for several part-time Box Office Associate positions.

Box Office Associates promote outstanding customer service in ticket sales and services for The Granada Theatre, its resident companies, and Historic Theatre District partner venues.  Associates impart information about performances, ticket pricing and seating availability as well as general information about the theatres and the Santa Barbara area, while creating a welcoming and inclusive environment to experience the cultural and performing arts.

In addition to ticket sales and services, Box Office Associate duties include but are not limited to general office tasks, proofreading marketing materials and other duties as assigned.

Applicants must be confident working with the public, have a pleasant demeanor, a passion for outstanding customer service, and the ability to professionally interact in person, over the phone and by email with theatre patrons, show presenters, co-workers and the general public. 

Weekly work schedules range between 10 to 18 hours. Hours vary depending on scheduled performances and events.

General Box Office hours are Monday through Saturday 10:00am to 5:30pm, Sunday 12:00pm to 5:00pm.  The Box Office also remains open until one half hour after the first curtain on performance days.

Requirements:

  • Applicants must be available to work weekdays, weekends, evenings and some holidays.  Ideal candidates will have availability to work Saturday evenings and/or Sundays from 11:30am to 5:30pm in addition to weeknight evenings. 
  • Basic computer knowledge in a Windows environment and typing skills are required. 
  • Bilingual is a plus.
  • Ticket sales experience is helpful.  Experience using the Tessitura ticketing system is highly desirable.
  • All applicants are required to complete and sign a background check authorization form.

To Apply:

For consideration, qualified candidates should email a resume along with three references and cover letter to: resumes@granadasb.org.  No phone calls please.

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

 

Tessitura Support Specialist

The Tessitura Support Specialist provides expertise in the technical and functional configuration of Tessitura software to support the Santa Barbara Center for the Performing Arts Consortium. The duties of this position include setting up and maintaining performance information for the SBCPA and its Consortium sub-licensees as necessary, configuration of the Tessitura Network Express Web (TNEW) product, support of marketing initiatives, reporting and list management, database record maintenance, and general help desk support as needed.

This is a full-time, non-exempt position located at the Granada Theatre administrative offices and reporting to the SBCPA Consortium Services Manager.

Position Responsibilities Include:

  • Act as first line of support on help requests relating to areas of subject matter expertise (help tickets, emails, calls). Resolve help requests as appropriate or as assigned.
  • Input and setup performances and subscription series as required for ticketing processes, including pricing, promotion codes, and links for website content.
  • Assist in developing and maintaining documentation of all processes and procedures relating to Performance Configuration Support for the Consortium.
  • Become a subject matter expert in the Tessitura Network Express Web product;            perform configuration tasks for consortium TNEW users as required.
  • Under the direction of the Consortium Services Manager, lead testing and configuration activities during TNEW upgrades
  • Participate in the onboarding of new consortium member organizations; provide one-on-one or small-group training for end users as required.
  • Create lists, extractions, and output sets for sub-licensees and other internal customers as required.
  • Interpret and troubleshoot standard Tessitura reports for sub-licensees and other internal customers.
  • Assist sub-licensees in scheduling reports and manage the report schedule to avoid conflicts and duplications.
  • Skill Set, Education, Experience

Required:

  • Bachelor’s degree or equivalent training/certifications/experience
  • At least 12 months’ experience with Tessitura or similar CRM/Ticketing software
  • Prior experience in ticketing operations or similar work
  • Working knowledge of web technologies and terminology
  • Enthusiasm for technology and a basic understanding of how databases work
  • Excellent communication skills (written and verbal)
  • Commitment to stellar customer service and attention to detail
  • Computer skills including Microsoft Excel, Word, and Outlook

Preferred:

  • Experience querying databases using SQL
  • Experience with subscription ticketing
  • Experience with festival ticketing
  • Familiarity with marketing concepts
  • Ability to work a flexible schedule including evenings or weekends as required

Please submit cover letter, resume, and references to svoigt@granadasb.org.


Calendar of Events
Calendar of Events Visit our online Calendar of Events
Seating Charts
Join us

Sign up to receive updates and special offers from the Granada Theatre.

Join Us
Give to the Granada Theatre

Click here to find out more information about becoming a patron of the Granada Theatre and other opportunities.


Photo Gallery