Careers

Box Office: 805.899.2222

The Granada Theatre has 5 open positions

The Accounting team at the Santa Barbara Center for the Performing Arts provides accounting services to the Granada Theatre and the SB Symphony, as well as for the general operations of SBCPA. The Accounting Assistant position works with staff from these organizations to ensure the accurate entry of accounting transactions for general operating activities, deposits, periodic regulatory reporting and bi-weekly payroll. In addition, this position is responsible for analyzing and reconciling accounting information.

 

Skills and Qualifications:

The ideal candidate will have the following skills:

  • A minimum of 2 years experience using QuickBooks
  • A minimum of 2 years doing payroll
  • Ability to analyze data
  • Be comfortable with technology and working with complex systems
  • Detail oriented
  • Require minimal supervision

 

This is a full time, non-exempt position.  Benefits include paid time off, health insurance and 403(b) mathing.

For consideration, qualified candidates should email a resume, along with three references and cover letter to: resumes@granadasb.org.

No phone calls please.

 

Administrative Associate- Part Time

The Granada Theatre/Santa Barbara Center for the Performing Arts is seeking a friendly, professional, reliable, organized, customer service oriented individual for the position of Part-time Administrative Associate. Currently, we are looking to fill one shift. We are looking for an Administrative Associate with availability to work Monday through Friday 9am to 2:30pm with occasional additional hours.

Operation Hours:

The Administration Office is open 9:00am – 5:00pm Monday through Friday.

 

The Administrative Associate will perform the following duties while working in the administration office:

  • Answer main phone lines & greet the public.
  • General office tasks include but are not limited to faxing, filing,  restocking supplies, maintaining office equipment, computer troubleshooting, distribution of incoming mail,  compiling meeting packets, processing vouchers, scanning accounting files, proofreading,  processing checks, and creating documents. 
  • Meeting support including scheduling meetings, assembling appropriate materials, and meeting room setup. Set up to include laptop to video screen set-up, conference call phone set up, and coffee set up.
  • Keep up to date with current show schedules at the Santa Barbara Center for the Performing Arts/Granada Theatre.
  • Assist with special events and special projects as assigned.
  • Administrative office opening procedures. 

 Requirements:

  • Experience in office environment.
  • Phone receptionist experience.
  • Computer knowledge in a Windows environment and typing skills.
  • Must be confident working with a wide variety of people over the phone and in person.
  • Excellent customer service skills with a willing and pleasant attitude.
  • Strong written and oral communication skills.
  • Multi-tasking experience with a high attention to detail.
  • Job offer is contingent upon satisfactory background check.

 

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.
For consideration, qualified candidates may email a resume, along with three references and cover letter to: arobertson@granadasb.org. Please put “Administrative Associate” in the subject line of your e-mail.

No phone calls please.

 

Box Office Associate - Part Time 

The Granada is seeking reliable, customer friendly individuals for the position of Box Office Associate.  Applications are accepted on an ongoing basis and processed when the need to fill a vacant position arises.  Resumes of qualified applicants will be kept for up to six months for future consideration.

Operation Hours

The Box Office is open 7-days a week and select holidays, applicant must be available to work weekdays, weekends and evenings.  Box Office hours: Mondays through Saturdays 10:00am – 5:30pm, Sundays 12:00pm – 5:00 pm; the Box Office is open until one half hour after the first curtain on performance days.

Weekly schedules range between 10 to 18 hours.

Hours vary based upon scheduled events.

 

The Box Office Associate will perform the following duties while working in the box office:

  • Answer general information and main phone lines.
  • Provide show information to patrons and assist the public.
  • Help patrons with theatre seat selection over the phone and in person.
  • Sell single and season tickets by phone and in person using the Tessitura ticketing system.
  • Process subscriptions renewal invoices, assist with the upkeep of subscription files.
  • Cash handling.
  • General office tasks include but are not limited to printing ticket orders, courtesy calls,  and special projects as assigned.

 

Requirements:

  • Basic computer knowledge in a Windows environment and typing skills required.
  • Must be confident working with the public and have a pleasant demeanor
  • Passion for good customer service is a must.
  • Must be able to deal with a wide variety of people over the phone and in person.

Flexible schedule.  Job offer is contingent upon satisfactory background check

Preferred:

Experience in theatre, box office, customer service and/or cashiering. Bilingual.

 

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

For consideration, qualified candidates should email a resume, along with three references and cover letter to: resumes@granadasb.org.

No phone calls please.

 

Front-of-House Assistant – Part Time

The Granada Theatre is a year-round, multi-purpose regional performing arts center for music, theatre, dance, opera, musicals, cinema, and community events.  The Granada is part of the historic theater district in downtown Santa Barbara.

The Front-of-House Assistant, under direction of the House Manager, shall provide excellent customer service to patrons during events at the Granada.  Work may include some preparation of the theater space, such as setting up tables, chairs, programs and minor cleaning. The work schedule is based on the events booked. The hours are highly variable and generally limited to 20 hours or less per week.  Some weeks may have no hours.  Most hours will be at night and may be any day of the week, including weekends, and holidays. The Front-of-House Assistant must be able to represent the Granada Theatre effectively and professionally at all times.

 

Essential Duties:

  • Provide excellent customer service for patrons including resolving issues and complaints.
  • Monitor people and events to ensure patron and volunteer safety and adherence to rules.
  • Work and communicate well with volunteer ushers.
  • Assist in emergencies.  Need First Aid Certification. (can be completed after hire)
  • Move and lift program boxes, tables, chairs, and other furniture and equipment as needed.

Skills & Requirements:

  • Must be able to frequently climb stairs, walk and stand for prolonged periods of time. (4-5 hours minimum) 
  • Must be able to adapt quickly and effectively to changing circumstances.
  • Must be able to react professionally and independently in assisting patrons in difficult and emergency situations.
  • Communicate effectively and courteously with the public, co-workers and a large team of volunteer ushers.
  • Must have great attention to detail.
  • Must be able to lift equipment and supplies weighing up to 35 pounds. 
  • Proficient with Windows, Microsoft Office Word and Excel, email and other web-based apps.
  • The employee will occasionally work in a moderately loud environment.

 

Preferred:

  • Previous experience in a front-of-house position in a performing arts center, theater or conference center.
  • Previous customer service in other fields, fast-paced places, such as restaurants or museums or non-profits.
  • Some previous office experience.

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

For consideration, qualified candidates should email a resume, along with three references and cover letter to: resumes@granadasb.org.

No phone calls please.

 

 
Tessitura Database Support Specialist

The Tessitura Support Specialist provides expertise in the technical and functional configuration of Tessitura software to support multiple departments within the Santa Barbara Center for the Performing Arts Consortium. The duties of this position include database record maintenance, reporting and list management, fundraising and membership configuration and support for the SBCPA and its Consortium sub-licensees, as well as general help desk support as needed. This position reports to the SBCPA Consortium Services Manager and is located on-site at the Granada Theatre administrative offices in Santa Barbara, CA.

Position Responsibilities

Consortium Fundraising & Membership Support (40%):

  • Advise and assist Consortium licensee organizations’ fundraising departments with configuration, reporting, and processing.
  • Act as Consortium Subject Matter Expert on Fundraising and Membership topics.
  • Arrange and/or provide training on Fundraising and Membership topics to new or existing users as required.
  • Assist in developing and maintaining documentation of all processes and procedures relating to Fundraising and Membership Support for the Consortium.
  • Consortium Data Support (40%):
  • Under supervision of SBCPA Consortium Services Manager, perform data cleanup and maintenance tasks.
  • Create lists, extractions, and output sets for sub-licensees as required.
  • Assist sub-licensees in scheduling reports and manage the report schedule to avoid conflicts and duplications.
  • Under supervision of Consortium Services Manager, schedule and review constituent merges.
  • Review newly created constituent accounts for conformance to Consortium Data Management Standards and create Customer Service Issues (CSIs) requesting corrections/adjustments as necessary

General Help Desk Support (20%):

  • Act as first line of support on help requests (help tickets, emails, calls).
  • Triage support requests, assigning priority and responsible party as appropriate.
  • Resolve help requests as appropriate.
  • Other duties as assigned by SBCPA Consortium Services Manager

Skill Set, Education, Experience

Required:

  • Bachelor’s degree from an accredited institution of higher education
  • At least one year experience using a fundraising or CRM database (e.g.: Tessitura, Raiser’s Edge, Salesforce, eTapestry)
  • Experience in and understanding of non-profit fundraising and/or memberships
  • Computer skills including Microsoft Excel, Word, and Outlook
  • Enthusiasm for technology and a basic understanding of how databases work
  • Must have a highly developed and demonstrable sense of discretion with respect to confidential and private information, appropriate to a non-profit organization
  • Must have a keen eye for detail
  • Must be able to communicate with all internal and external constituencies in a personable and mutually respectful fashion at all times
  • Must be able to work a flexible schedule including occasional evenings or weekends as required 

Preferred:

  • Prior experience using Tessitura
  • Experience in a Tessitura Consortium
  • Experience using SQL to query databases
  • Working knowledge of web technologies and terminology

 

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

For consideration, qualified candidates should email a resume, along with three references and cover letter to: svoigt@granadasb.org.


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