Careers

Box Office: 805.899.2222

The Granada Theatre has 3 open positions

Facility Assistant - PART TIME 

Box Office Associate - PART TIME 

 

  'Box Office Associate 

The Granada is seeking reliable, customer friendly individuals for the position of Box Office Associate.  Applications are accepted on an ongoing basis and processed when the need to fill a vacant position arises.  Resumes of qualified applicants will be kept for up to six months for future consideration.

 

The Box Office Associate will perform the following duties while working in the box office:

 

Answer general information and main phone lines.

Provide show information to patrons and assist the public.

Help patrons with theatre seat selection over the phone and in person.

Sell single and season tickets by phone and in person using the Tessitura ticketing system.

Process subscriptions renewal invoices, assist with the upkeep of subscription files.

Cash handling.

General office tasks include but are not limited to printing ticket orders, courtesy calls,  and special projects as assigned.

 

Operation Hours

The Box Office is open 7-days a week and select holidays, applicant must be available to work weekdays, weekends and evenings.  Box Office hours: Mondays through Saturdays 10:00am – 5:30pm, Sundays 12:00pm – 5:00 pm; the Box Office is open until one half hour after the first curtain on performance days.

Weekly schedules range between 10 to 18 hours.

Hours vary based upon scheduled events.

 

Requirements:

Basic computer knowledge in a Windows environment and typing skills required.

Must be confident working with the public and have a pleasant demeanor

Passion for good customer service is a must.

Must be able to deal with a wide variety of people over the phone and in person.

Flexible schedule.

Job offer is contingent upon satisfactory background check

 

Preferred:

Experience in theatre, box office, customer service and/or cashiering.

Bilingual.

 

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

 

For consideration, qualified candidates may email a resume, along with three references and cover letter to resumes@granadasb.org.

 

No phone calls please.

 

Facility Assistant

Job Title: Facility Assistant                              

Classification: Part-time, regularly scheduled to work less than 20 hours per week.

Reports to:  Facility Manager

Position Summary:

The Facility Assistant provides oversight, support, and basic security for performances, rehearsals, and private events.  They assist the Operations Staff and/or vendors to ensure the safety of the venue and patrons as well as the logistics of the event.  The Facility Assistant is responsible for closing and locking the venue at the conclusion of the event.  Facility Assistant is also available on an on-call basis for light maintenance, venue restoration, additional cleaning, and marquee changes.

 

Principal Responsibilities and Duties:

 

Venue Maintenance and Restoration                                                                 

Duties:

  1. As directed by Facility Manager, fulfill venue maintenance tasks including but not limited to paint touch up, minor repairs, spot cleaning, filter changes, installations, light changes and additional cleaning.
  2. Change marquee display.
  3. Restore venue items to proper locations following events.
  4. Inform Facility Manager of maintenance/supply needs in the venue.
  5. Other duties as assigned.

 

Supervising Backstage and FOH at performances                                         

Duties:

  1. Check in with House Manager and ensure the venue is clean and ready for patrons, address safety procedures for performance.
  2. Install/Remove seats from the HH row for people needing wheelchair access.
  3. If necessary, assist with setup of McCune Founder’s Room pre-show/post-show           events.
  4. Provide security/direction at Artist Entry Door throughout performance.
  5. Be available to assist in the event of an evacuation in accordance with Granada Emergency Evacuation Procedures.
  6. Assist with and ensure proper breakdown of hospitality items.
  7. Ensure complete closing and lockdown of venue.
  8. Other duties as assigned.

 

Supervising FOH for private events                                                                   

Duties:

  1.  Prepare space for the arrival of vendors.  Place tables, chairs, A/V as needed, etc.
  2.  Receive vendors/clients and give them direction/support in the venue.
  3.  During event, stand watch at the front doors and allow only authorized guests whilst representing the venue in a professional manner.
  4.  Occasionally check progress of event, ensuring guests and vendors are in compliance with Granada Event Guidelines.
  5.  At conclusion of event, ensure vendors execute a complete and proper breakdown.
  6.  Lockdown and close the venue.
  7.  Other duties as assigned.

 

Education, Experience, Knowledge, Skills, etc.

Education:

Knowledge of building systems, equipment and material.  Some college experience preferred.


Experience:

Customer Service and interpersonal skills.  Supervisory experience.  Special Event experience.  Maintenance/caretaking experience (HVAC, Plumbing, Painting, A/V, etc.)

 
Knowledge/Skills/Abilities:

Ability to alternate between both physical labor and formal customer service.  Ability to multi-task in a fast-paced event environment.

 
Tools/Equipment:

Ability to use hand-held power tools.  Knowledge of projection and A/V equipment.

 
Physical Demands:

Must be able to lift up to 50 lbs., stand for long periods of time, and work on ladders.

 
Desirable Interpersonal Skills:

Must be able to communicate effectively and personably with management, co-workers, resident companies, Board members, and especially patrons.  Must be able to represent the organization and uphold SBCPA policies at all times in a professional and friendly manner.

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

 

For consideration, qualified candidates may email a resume, along with three references and cover letter to info@granadasb.org.

 

No phone calls please.

 

 

 

Ticketing Services Manager

The Granada is seeking an experienced Ticketing Services Manager. The ideal candidate will have a minimum of three years’ Box Office management experience, including practical experience using Tessitura. The TSM will administer ticketing operations; interface with resident company partners; recruit, hire, and supervise box office associates; and provide quality patron services for The Granada Theatre and its partners in Santa Barbara’s Historical Theatre District.

The Ticketing Services Manager’s responsibilities will include:

 

Administer ticketing operations, including:

  • Oversee all activities related to selling tickets to events held at The Granada Theatre
  • Prepare daily and weekly financial sales reports and settlements

 

Utilize/administer Tessitura for ticketing functions and financial transactions/reporting, including:

  • Creation of events in Tessitura including ticket scaling, discounts, holds, allocations
  • Serve on Consortium Tessitura Team and provide backup support as required

 

Interface with Resident Partners and other tenants of The Granada Theatre to provide ticketing services for events, including:

  • Work cooperatively with tenants on set-up and sale of event tickets
  • Coordinate season ticket sales; manage subscription renewal campaigns

 

Recruit, hire, train, and oversee Box Office Associates, including:

  • Supervise Assistant Ticketing Services Manager and Box Office Supervisor and ensure all full- and part-time staff are fully trained
  • Develop and implement operational policies and procedures

 

Participate in and assist with marketing strategies, including:

  • Communicate with staff regularly regarding sales and promotion information

 

Requirements:

Computer literacy (PC) including Word and Excel.

Knowledge of Tessitura or similar ticketing software.

Must have outstanding customer service skills.

Must have effective oral/written communication skills. 

 

Preferred:

Experience in a Tessitura Consortium.

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

For consideration, qualified candidates may email a resume, along with three references and cover letter to resumes@granadasb.org.

 

 

Graphic Designer – P/T

 

The SBCPA, a busy and long-established nonprofit located in downtown Santa Barbara, is seeking an experienced part-time (9am-1pm Mon-Fri) Graphic Designer with a strong eye for graphic design and a proven track record of meeting timelines in a collaborative work environment. This position is an integral part of the SBCPA’s daily media production process.

 

PRINCIPAL RESPONSIBILITES AND JOB FUNCTIONS

Reporting to the Marketing Manager, the Graphic Designer will:

  1. Develop collateral print and electronic materials including, but not limited to, catalogs, brochures, print ads, electronic ads, invitations, flyers, power point presentation materials, videos and slides,
  2. Be a driving force in the SBCPA’s social media strategy implementation, email list maintenance, and website upkeep,
  3. Bundle and send files according to printers’ requirements,
  4. Proof-read copy,
  5. Participate in the creative process by presenting creative solutions to unique design challenges that include print advertising, catalog design, and graphics for digital use, and
  6. Work in a collegial manner with other SBCPA staff on other duties and projects, as assigned.

 

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS

  • Minimum of two years working experience as a graphic designer working for organization of a comparable size to the SBCPA.

  • Proven track record of excellent project and time management skills as well as in meeting defined timelines.

  • Ability to accurately perform detail-oriented work while maintaining consistency, and quality in a fast-paced, multi-task environment.

  • Existing portfolio that demonstrates a strong eye for graphic design that illustrates an ability to work as a creative thinker and transfer ideas into visuals by creating strong, energetic images and themes

  • Strong experience with style guidelines and a full grasp of their importance.

  • Strong understanding of branding in the context of an overall marketing strategy

  • Ability to design, implement and maintain professional-level websites.

  • Experience in production and pre-press of art mechanicals and file preparation for vendors.

  • Ability to establish and maintain moderately complex documentation systems.

  • Demonstrable knowledge of in-house printing options.

  • Expert level experience in all Adobe CS applications, including Illustrator, Photoshop, and InDesign.

  • Experience with custom CMS preferred.

  • Knowledge of, or experience with, Tessitura and/or Wordfly strongly preferred

  • Customer service and excellent client relations

 

To apply, please send your resume and a portfolio of recent, relevant work to hhornick@granadasb.org


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