Chief Financial Officer

The Granada Theatre operated by the Santa Barbara Center for the Performing Arts, a 501(c)(3) nonprofit, is seeking an experienced, mission-driven Chief Financial Officer (CFO) to lead the organization’s financial strategy, operations, and long-term planning. This role plays a vital part in supporting our artistic mission and resident companies by ensuring the financial health and operational strength of Santa Barbara’s premier performing arts venue.

The Granada Theatre — owned and operated by the Santa Barbara Center for the Performing Arts — serves Santa Barbara by providing a vibrant, state-of-the-art venue where world-class artistic performances are available to the widest possible audience, promoting appreciation for the performing arts and enhancing the quality of life in our community.

As a key member of the executive leadership team, the CFO will guide strategic financial decision-making, steward endowment and investment resources, ensure regulatory compliance, and contribute to the organization’s continued vitality and mission-driven impact.

Reports to: Chrisman Executive Director & President

Location: Onsite, Santa Barbara, California

Status: Exempt

Key Responsibilities

Strategic Planning & Financial Leadership

• Direct long-range financial planning, forecasting, and scenario modeling.
• Lead organization-wide budgeting processes that align with programmatic and grant objectives.
• Deliver actionable insights through KPIs, dashboards, and visual financial reporting tools.

Financial Operations & Compliance

• Oversee accounting, monthly close, audits, and internal financial reporting.
• Ensure compliance with GAAP, IRS, and nonprofit regulatory requirements.
• Develop tools and dashboards to support data-informed decision-making across departments.

Investment & Treasury Management

• Manage cash flow, banking relationships, and endowment portfolios in accordance with UPMIFA and donor intent.
• Provide performance tracking and clear reporting on investments and restricted funds to the Board and stakeholders.

Risk Management & Financial Systems

• Implement strong internal controls and oversee risk management frameworks.
• Lead selection and implementation of modern accounting and financial systems to improve reporting, efficiency, and compliance.
• Manage insurance, legal compliance, and audit coordination.

Team Development & Cross-Functional Collaboration

• Supervise and mentor finance and accounting staff.
• Partner with Development, Production, Operations, and Program teams to align financial practices with organizational goals.
• Build financial literacy across departments through training and clear, accessible reporting.

Board & Committee Engagement

• Serve as staff lead for Finance, Audit, and Investment Committees.
• Present compelling financial updates to the Board using dashboards and summaries.
• Collaborate with the Executive Director & President to support Board, donor, and stakeholder engagement.

Qualifications

Education & Credentials

• Bachelor’s degree in Accounting, Finance, Business, or related field required.
• CPA and/or MBA strongly preferred.

Experience

• 13–15+ years of progressive financial leadership, including at least 5 years in a senior role such as CFO or VP of Finance.
• Demonstrated success managing nonprofit financial operations, audits, and strategy.
• Expertise in endowment oversight and compliance with donor restrictions.
• Experience with financial data visualization and presenting to boards and senior leadership.
• Track record of leading financial software implementations; Tessitura experience preferred.

Skills & Attributes

• Deep knowledge of nonprofit GAAP, fund accounting, and grant compliance.
• Advanced Excel and ERP skills; familiarity with tools like Tableau or Power BI a plus.
• Exceptional leadership and communication skills with a collaborative, mission-driven approach.
• Commitment to transparency, accountability, and the long-term success of a cultural institution.

Benefits & Compensation: This is a exempt, full-time position. The pay range is $180,000-$200,000 per year commensurate with skills and experience. The Granada Theatre provides a comprehensive benefit package for full-time employees, which includes health, dental and vision coverage, life insurance, paid vacation, and sick leave, and a 403(b) plan.

Hospitality Manager

This role holds a pivotal position in ensuring seamless event execution, exceptional bar service, and effective collaboration with the Granada staff and presenters. Reporting directly to the Director of Front of House Operations, this full-time position leads the day-to-day operations of the Event Support and Concessions Bartender teams, directing 6-10 staff per event, and focuses on the following primary duties.

Reports to: Director of Front of House Operations

Locations: Santa Barbara, CA

Status: Full-time, exempt

Primary Duties Include:

• Maintain in-depth knowledge of all concession products, ensuring timely ordering, stocking, and product availability.
• Perform regular inventory audits to maintain accurate stock levels, adhere to quality standards, and ensure beverages are held at optimal temperatures.
• Price out menu items to meet targeted Cost of Goods Sold (COGS).
• Manage the cash bank, reconcile sales and tips, and submit accurate nightly and event-based financial reports to Accounting.
• Maintain and oversee Toast POS system; ensure pricing, programming, and hardware functionality are up to date.
• Provide creative direction on bar program and menu design.
• Ensure full compliance with state and federal laws regarding alcohol service, licensing, and health department regulations.
• Support frontline operations by assisting with line flow, drink expediting, and customer service as needed.
• Oversee day-of-show operations for Concessions and Event Support teams, including pre-show checklists, setup, and breakdown.
• Supervise event staff during performances and receptions, ensuring Granada standards of service and appearance are upheld.
• Schedule Event Support and Concessions teams according to labor targets and event needs.
• Act as point of contact for patron issues, resolving service-related complaints quickly and professionally.
• Coordinate with internal managers and external vendors for successful opening and closing procedures on show days.
• Lead the planning and execution of receptions, from pre-event communications to day-of production.
• Advance reception details with internal teams and presenter representatives, ensuring all needs are met while adhering to Granada standards.
• Schedule and manage catering, liquor, wine, and supply deliveries.
• Design room layouts based on presenter requests, event flow, capacity, and safety standards.
• Oversee on-site reception activities, including Event Support setup and breakdown.
• Collaborate with the Special Events Coordinator to support in-house receptions, donor events, and internal functions.
• Maintain vendor relationships with catering companies, wineries, distributors, and resident companies.
• Train and update Concessions and Event Support teams on emergency and non-emergency safety procedures.
• Assist with patron and staff evacuation procedures in coordination with the Granada safety team.
• Ensure all operational activities comply with health, safety, and building protocols.
• Participate in hiring, onboarding, and interviewing for Concessions and Event Support roles.
• Schedule and lead regular team trainings focused on service standards, safety, and emergency preparedness.
• Foster a collaborative, guest-first team culture through coaching, mentorship, and leadership by example.

Education/ Experience:

• Hold a “Manager” ServeSafe certification, RBS Alcohol Serving Certification, and “Click Safety” Certification.
• Some certifications provided by The Granada.
• OSHA 10 training (To be completed within one month of employment).
• High School diploma or equivalent.
• Three years of previous bartending experience (preferred).
• One year of Bar Management experience (required).
• One year of event planning and/or event management experience.
• Excellent Customer Service skills.
• Excellent written and verbal communication skills.
• Strong planning and organizational abilities with attention to detail.
• Ability to remain calm under pressure and make sound decisions quickly.
• Proficient in using a telephone, computer, copier, and other office equipment.

Working Conditions:

• Ability to lift up to 50 lbs.
• Must be able to lift boxes, tables and chairs.
• Knowledge of restaurant-type point-of-sale systems, item pricing, and software updating.
• Proficient in Windows-based computer systems and Microsoft Office programs including Word, Excel, and Outlook with an ability to adapt to new software.
• Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
• Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event.

Benefits & Compensation: This is a exempt, full-time position. The pay range is $69,000-$85,000 per year commensurate with skills and experience. The Granada Theatre provides a comprehensive benefit package for full-time employees, which includes health, dental and vision coverage, life insurance, paid vacation, and sick leave, and a 403(b) plan.

Position Summary:

As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office.  Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.

Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager

Job Type: Part-Time

Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts

Location: In-Person – The Granada Theatre, Santa Barbara

Pay: $18-$22 per hour

Primary Duties Include:

• Sell tickets using Tessitura, a computerized patron database.
• Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
• Help maintain ticketing database in an accurate and reliable manner.
• Process season ticket renewals and new accounts.
• Perform sales and/or will call functions at performance times, as assigned.
• Perform general office duties and other tasks as assigned.

Skills/Knowledge/Abilities:

• Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
• Customer service skills, including diplomacy and patience.
• Ability to do basic math.
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
• Proficient computer skills including working on windows-based computers and the internet.
• Ability to multitask and stay organized while keeping a calm work atmosphere.
• Strong written and oral communication skills.
• Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
• Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience:

• High School Diploma or equivalent
• Cashier Experience, experience handling cash and credit cards.
• Sales and/or Retail Experience.
• Previous Tessitura or equivalent ticketing experience is strongly preferred.

The Granada Theatre is looking for a highly motivated candidate to serve as the “Face of the Granada,” representing the organization with the utmost level of excellent customer service when interacting with patrons, clients, and volunteers. This role will focus on timely event execution, excellent customer service, and volunteer supervision and coordination, while working and collaborating with the front of house team.

Reports to: House Manager

Pay: $18-$22 per hour

Primary Duties Include:

• Assists in organization and management of the front of house operations during events.
• Effectively communicates with staff and volunteers to ensure a satisfactory patron experience.
• Responds to patron queries and complaints in a respectful and efficient manner.
• Efficiently solves double seating or re-seating issues with patrons.
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Granada’s standards of service.
• Organizes and supervises a small team (on average between 3-10) volunteer usher contingent during performances and events.
• Communicates event needs and the duties to volunteer ushers.
• Prepares the venue’s front of house areas for performances and events.
• Assists in event setup and takedown by completing internal checklist.
• Responds to emergencies and reports safety concerns during performances in accordance with the Granada’s safety training protocols.
• Represents the Granada Theatre effectively and professionally at all times.
• Assists in volunteer orientations, trainings, and appreciation events.

Skills/Knowledge:

• High School Diploma or GED preferred, previous customer service experience desired
• Friendly, well-organized, detail oriented, and excellent customer relations skills.
• Must be able to adapt quickly and effectively to changing circumstances.
• Must be able to react professionally and independently when assisting patrons in difficult and emergency situations.
• Communicates effectively and courteously with patrons, staff, and a large team of volunteer ushers.
• CPR and first aid training is preferred.

Working Schedule:

Front of House assistants are part-time workers who are physically present at events and work highly variable hours based on the Granada event schedule. They generally work 10-15 hours per week, in the evenings, including weekdays and weekends. They are expected to attend 75% of our scheduled events. Work includes lots of walking, standing and stair climbing throughout each 5-6-hour shift.

Working Conditions:

• Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
• Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event.
• Must be able to lift program boxes, tables, chairs.