Careers

The Granada Theatre has 4 open positions

Front of House Assistant

The Granada Theatre is looking for a highly motivated candidate to serve as the “Face of the Granada,” representing the organization with the utmost level of excellent customer service when interacting with patrons, clients, and volunteers. This role will focus on timely event execution, excellent customer service and volunteer supervision and coordination, while working and collaborating with the Front of House team.

Reports to:         House Manager

Position Type:   Full-time

Rate of Pay:       $22 per hour

Primary Duties:

  • Assists in organization and management of the Front of House operations during events.
  • Effectively communicates with staff and volunteers to ensure a satisfactory patron experience.
  • Responds to patron queries and complaints in a respectful and efficient manner.
  • Efficiently solves double seating or re-seating issues with patrons.
  • Assists patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act (ADA) and Granada’s standards of service.
  • Organizes and supervises a small team (on average between 3-10) volunteer usher contingent during performances and events.
  • Communicates event needs and the duties to volunteer ushers.
  • Prepares the venue’s Front of House areas for performances and events.
  • Assists in event set-up and take-down by completing an internal checklist.
  • Responds to emergencies and reports safety concerns during performances in accordance with the Granada’s safety training protocols.
  • Represents the Granada Theatre effectively and professionally at all times.
  • Assists in volunteer orientations, trainings, and appreciation events.

Skills/Knowledge:

  • High School Diploma or GED preferred, previous customer service experience desired.
  • Friendly, well-organized, detail oriented and excellent customer relations skills.
  • Must be able to adapt quickly and effectively to changing circumstances.
  • Must be able to react professionally and independently when assisting patrons in difficult and emergency situations.
  • Communicates effectively and courteously with patrons, staff, and a large team of volunteer ushers.
  • CPR and first aid training is preferred.

Working Schedule:

  • Works part-time workers and are physically present at events and works highly variable hours based on the Granada event schedule.
  • Works generally work 10-15 hours per week, in the evenings, including weekdays, weekends and sometimes holidays.
  • Expected to attend 75% of our scheduled events.
  • Work includes lots of walking, standing and stair climbing throughout each 5-6-hour shift.

Working Conditions:

  • Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
  • Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event.
  • Must be able to lift program boxes, tables, chairs and other items weighing up to 40 lbs..

Event Bartender

The Granada Event Bartender position offers a fantastic part-time opportunity for individuals looking to showcase their bartending skills while enjoying the excitement of live performances. With the chance to serve enthusiastic audiences and engage in the vibrant atmosphere of events, it’s a unique and rewarding experience. The combination of crafting delicious drinks, delivering exceptional service, makes event bartending an awesome adventure for those seeking a dynamic part-time role with a flexible work schedule.

Reports to:         Hospitality Manager

Position Type:   Part-time

Rate of Pay:       $18 per hour + Tips (Pooled)

Primary Duties:

  • Working in a team environment in collaboration with other bartenders.
  • Provide exceptional customer service to all guests, ensuring a positive and enjoyable experience.
  • Prepare and serve a wide range of non-alcoholic beverages, cocktails, beer, and wine.
  • Demonstrate a strong knowledge of mixology, including cocktail recipes, drink ingredients, and proper garnishes.
  • Adhere to all local, state, and federal regulations regarding the sale and service of alcohol.
  • Operate and maintain the bar area in a clean, organized, and presentable manner.
  • Efficiently handle cash and credit card transactions using the point-of-sale (POS) system, ensuring accuracy and timeliness.
  • Assist with inventory management, monitoring stock levels, and reporting shortages or discrepancies to the management team.
  • Follow established safety and sanitation procedures, including proper handling and storage of beverages and bar equipment.
  • Work in a fast-paced environment, efficiently managing time and prioritizing tasks to meet customer needs.
  • Train and mentor new staff members in bar operations, ensuring consistent service quality.

Skills/Knowledge:

  • At least 1 year of Bartending
  • Knowledge of basic POS/credit card terminals
  • CA Responsible Beverage Service (RBS) Certification and CA Food Handlers Certificate Required

Working Schedule:

Granada Event Bartenders work a varied schedule of weekdays and evenings, and weekends hours, solely dictated by the event schedule. Schedules are produced monthly and do not exceed an average of 20 hours/week. The Event Bartender is expected to work at least 75% of the scheduled shows. Additional training and cleaning shifts are scheduled throughout the season.

Working Conditions:

  • This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
  • At times, lifting up to 50 lbs.
  • Walking and/or standing for extended periods of time.

 

Production Manager

Reporting directly to the Director of Stage Production and Operations, the Production Manager will play a pivotal role in overseeing all aspects of production operations, ensuring seamless execution of performances and events while upholding the highest standards of excellence. They will be a crucial on-site liaison for resident companies, union employees, and Granada management.

Reports to:        Director of Stage Production and Operations

Position Type:   Full-Time

Pay:       $85,000 – $100,000

Primary Duties:

  • Coordinate and manage all aspects of production for performances and events, including scheduling, budgeting, and resource allocation.
  • Oversee Stage Coordinator to ensure that all technical elements are executed flawlessly to enhance the overall quality of performances.
  • Lead and supervise House Crew, including stagehands, technicians, and other crew members.
  • Provide guidance, support, and mentorship to ensure optimal performance and productivity.
  • Collaborate closely with Director of Stage Production and Operations, artistic directors, performers, and external production teams to ensure alignment of creative vision and technical requirements.
  • Foster positive working relationships to facilitate smooth communication and collaboration throughout the production process.
  • Ensure compliance with safety regulations and industry standards for theatrical productions. Implement appropriate safety protocols and procedures to minimize risks and create a safe working environment for all staff and performers.
  • Coordinate logistics for load-ins, load-outs, rehearsals, and other production activities. Develop comprehensive production schedules and timelines to effectively manage resources and meet production deadlines.
  • Work closely with local union representatives to facilitate work calls, ensuring compliance with union agreements and regulations. Coordinate staffing needs and scheduling in accordance with union guidelines.
  • Develop and manage production budgets, monitoring expenses and identifying cost-saving opportunities whenever possible. Ensure efficient use of resources to maximize the financial sustainability of productions.
  • Anticipate and address any technical or logistical challenges that may arise during productions. Implement effective solutions in a timely manner to minimize disruptions and maintain the overall quality of performances.
  • Attend required meetings, respond to emails and calls in a timely manner.

Skills/Knowledge:

  • Strong technical knowledge of stage lighting, sound systems, rigging, and other production equipment.
  • Proven leadership skills with the ability to effectively manage and motivate a diverse team of production staff.
  • Excellent organizational and multitasking abilities, with a keen attention to detail and accuracy.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with artists, performers, and other stakeholders.
  • Proficiency in budget management, scheduling software, and other production management tools.
  • Experience using common office software including but not limited to MS Office, email, GoogleDocs.
  • Flexibility to work evenings, weekends, and holidays as needed, depending on production schedules.
  • Hands-on experience with Vector Works is preferred

Experience:

  • theater production: 3 years (Preferred)
  • Management: 1 year (Preferred)

Working Schedule:

  • 8-hour shift
  • Weekends as needed

Working Conditions:

  • Must be able to work a wide variety of hours related to scheduled events, including evenings and weekends.
  • Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
  • Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event.
  • Must be able to lift program boxes, tables, chairs and such other items as are necessary to accomplish the work expectations outlined above, up to 25lbs.

Work location: On-site with hybrid option after two months of continuous employment upon manager approval per our telecommuting policy.

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Position Summary:

As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office.  Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.

Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager

Job Type: Part-Time

Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts

Location: In-Person – The Granada Theatre, Santa Barbara

Pay: $18-$22 per hour

Primary Duties Include:

  • Sell tickets using Tessitura, a computerized patron database.
  • Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
  • Help maintain ticketing database in an accurate and reliable manner.
  • Process season ticket renewals and new accounts.
  • Perform sales and/or will call functions at performance times, as assigned.
  • Perform general office duties and other tasks as assigned.

Skills/Knowledge/Abilities:

  • Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
  • Customer service skills, including diplomacy and patience.
  • Ability to do basic math.
  • Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
  • Proficient computer skills including working on windows-based computers and the internet.
  • Ability to multitask and stay organized while keeping a calm work atmosphere.
  • Strong written and oral communication skills.
  • Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
  • Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience:

  • High School Diploma or equivalent
  • Cashier Experience, experience handling cash and credit cards.
  • Sales and/or Retail Experience.
  • Previous Tessitura or equivalent ticketing experience is strongly preferred.

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

The Santa Barbara Center for the Performing Arts/The Granada Theatre is an equal opportunity employer and values diversity in all areas of its operation.