Concessions Bartender

The Granada Event Bartender position offers a fantastic part-time opportunity for individuals looking to showcase their bartending skills while enjoying the excitement of live performances. With the chance to serve enthusiastic audiences and engage in the vibrant atmosphere of events, it’s a unique and rewarding experience. The combination of crafting delicious drinks, delivering exceptional service, makes event bartending an awesome adventure for those seeking a dynamic part-time role with a flexible work schedule.

Work Schedule:

Granada Event Bartenders work a varied schedule of weekdays and evenings, and weekends hours, solely dictated by the event schedule. Schedules are produced monthly and do not exceed an average of 20 hours/week. The Event Bartender is expected to work at least 75% of the scheduled shows. Additional training and cleaning shifts are scheduled throughout the season.

Reports to:         Hospitality Manager

Position Type:   Part-time

Rate of Pay:       $20 per hour + Tips (Pooled)

Remote work:  This position is not eligible for remote work.

Principal Responsibilities and Job Functions:

Essential Function #1 –  BARTENDING   

• Prepare and serve a wide range of non-alcoholic beverages, cocktails, beer, and wine.
• Demonstrate a strong knowledge of spirits, beer, wine and non-alcoholic beverages.
• Adhere to all local, state, and federal regulations regarding the sale and service of alcohol.
• Efficiently handle cash and credit card transactions using the point-of-sale (POS) system, ensuring accuracy and timeliness.
• Assist with inventory management, monitoring stock levels, and reporting shortages or discrepancies to the management team.
• Conduct full bar set up and break down, adhering to Granada set up and cleaning standards.

Essential Function #2 – CUSTOMER SERVICE                                                                

• Provide exceptional customer service to all guests, ensuring a positive and enjoyable experience.
• Work in a fast-paced environment, efficiently managing time and prioritizing tasks to meet customer needs.

Essential Function #3 – TEAM WORK                                          

• Working in a team environment in collaboration with other bartenders, event support and FOH team.
• Work collaboratively with team to complete opening and closing checklists including but not limited to washing barware, putting away inventory, restocking and moping.
• Train and mentor new staff members in bar operations, ensuring consistent service quality.

Essential Function #4 – HEALTH AND SAFETY

• Operate and maintain the bar area in a clean, organized, and presentable manner.
• Follow established safety and sanitation procedures, including proper handling and storage of beverages and bar equipment.

Financial Responsibility:

• Accurately handle cash sales.
• Responsible for accurately reconciling and returning cash bank during bartending shifts.

Experience:

• At least 1 year of Bartending
• CA Responsible Beverage Service (RBS) Certification and CA Food Handlers Certificate Required before hire

 Knowledge/Skills/Abilities:

• Self-motivated, well-organized, detail oriented, and excellent customer relations skills.
• Strong communication skills.
• Ability to work collaboratively with a team.
• Some computer and technical knowledge (Preferred).
• Flexibility and openness to learning new skills.
• Knowledge of basic POS/credit card terminals.

Working Conditions:

• This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
• At times, lifting up to 50 lbs.
• Walking and/or standing for extended periods of time.

Assistant House Manager

The Assistant House Manager, under the direction of the House Manager, has secondary responsibility for Front of House activities as they support the House Manager’s needs  including: (1) assisting in preparation of the venue’s front of house areas for performances and events,(2) assisting in organization and management of the front of house operations and staff during shows and events, (3) assisting in organizing and supervising volunteer usher contingent during performances and events, (4) assisting in recruiting, training, scheduling, and updating documentation relating to the volunteer usher contingent, (5) related duties as assigned.  The Assistant House Manager must be able to represent the Santa Barbara Center for the Performing Arts and the Granada Theatre effectively and professionally at all times and on all occasions.  This position may House Manage during events on a as needed basis or in the absence of the House Manager.

Reports to:  House Manager

Directly supervises:  N/A

Indirectly supervises: Front of House Assistants and Ambassadors during shows and events. Events supports during shows and events. Security guards during shows and events.

Remote work:  This position is not eligible for remote work.

Principal Responsibilities and Job Functions

Essential Function #1 –  Prepare Front of House areas for performances and events 

• May create plans for each event and show detailing all needs and expectations per the presenting company and in compliance with Granada policy and applicable laws.
• May communicate show details and specific logistics related to the performance or event with all vendors.
• May confer with Box Office management about accessibility needs, re-seats, and last minute sightline obstructions as well as for sound and lighting difficulties.
• Assist in setting up front of house prior to events and shows according to the event’s show plan and checklist.
• Support House manager in ensuring that performance advancing is completed in a timely manner.

Essential Function #2 – Support in  Front of House operations for performances and events                                                                            

• Assist in overseeing Front of House operations before, during and after an event or show.
• Assist with pre-show briefings as needed to ensure all volunteer ushers have the correct knowledge of the event’s rules and details.
• Manage assigned area and volunteers for the event, ensuring that volunteer ushers follow all policies and procedures as defined in the current volunteer usher manual.
• Ensure that patrons follow theater safety policies and that all fire codes are enforced.
• Ensure house policies (e.g., late seating, photography, food & beverage restrictions).
• Respond appropriately to building and people emergencies following established procedures.
• Respond to patron needs and issues in a prompt and friendly manner, including intervening to resolve escalating issues.
• Work with the event support staff to maintain auditorium and restroom cleanliness during performances.
• Notify facilities staff to address building needs.
• Assist in completing and maintaining post show checklists and show incident reports for all events and shows.
• Assist in overseeing all merchandise sales and settlements.
• Assist in properly documenting all incidents and emergencies. Ensure that the appropriate parties are informed of emergencies, injuries, or incidents.
• Assist the House Manager with:
  • Reseating of patrons at any time to address seating complaints.
  • Removal of all disruptive patrons.
  • May act as House Manager during, but not limited to, the absence of the House Manager or during training periods.

Essential Function #3 – Support in the retention & management of Ambassador Program                                        

• Assist in recruiting new volunteer ushers through an application and training process.
• Assist in training volunteer ushers as needed to assure they have and maintain proper knowledge of both safety and customer service needs for the venue.
• Assist as needed in scheduling the correct number of volunteer ushers and assigning them to appropriate duties to assure proper staffing at each event and show.
• Assist as needed in sending weekly emails to all volunteer ushers with updates, news, and schedule reminders.
• Assist in tracking volunteer usher adherence to requirements and take corrective action as needed and defined in the volunteer manual.

Essential Function #4 – Administrative Tasks

• Support in the building of the schedule for FOH assistants.
• Track and retain all volunteer information, schedules, and trainings.
• Help support in the develop standard operating procedures, manuals, and training documentation.
• Work along side the House Manager to identify areas of improvement, growth, and efficiency for the department.
• Ensure that electronic files are organizes and records maintained.
• Provide support to projects as requested by House Manager and/or Director of Front of House Operations.

Financial Responsibility:

• Assist in cash handling with show merchandise inventory and settlement

Decision Authority:

• Make recommendations to House Manager regarding issues of volunteer retention and patron incidents.

Education:

• Bachelor or Associate degree preferred but not required.

Experience:

• One to two years of experience at a theater, arena, performing arts center or other venue that presents a wide range of performances and events is preferred but not required .
• Must include a demonstrated understanding of, and dedication to, the delivery of outstanding customer service.
• Experience preferred in a position with supervisory experience over groups of 10 or more individuals.

Knowledge/Skills/Abilities:

• Must be friendly and have a keen eye for detail.
• Must be able to help support team work and efficiency within the Front of House Heat
• Must be able to adapt quickly and effectively to changing circumstances.
• Must be able to react professionally and independently in assisting patrons in difficult and emergency situations.
• Must be able to communicate with all internal and external constituencies in a personable and mutually respectful fashion.
• Must be able to frequently climb stairs, walk and stand for prolonged periods of time. (4-5 hours minimum)
• Must be able to lift equipment and supplies weighing up to 35 pounds.
• Must be technologically fluent on Windows-based computer systems and be able to effectively use Microsoft Office programs including Word, Excel and Outlook.
• Must be able to operate general office equipment and telephones as well as A/V and computer projection equipment.

Working Conditions

• The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Must be able to work a wide variety of hours related to scheduled performances and events including evenings and weekends. Must be able to rapidly move up and down staircases throughout the duration of a performance or event. Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event. Must be able to lift program boxes, tables, chairs. Must be able to use light hand tools.

Front of House Assistant

The Granada Theatre is looking for a highly motivated candidate to serve as the “Face of the Granada,” representing the organization with the utmost level of excellent customer service when interacting with patrons, clients, and volunteers. This role will focus on timely event execution, excellent customer service, and volunteer supervision and coordination, while working and collaborating with the front of house team.

Reports to: House Manager/ Assistant House Manager

Pay: $18-$22 per hour

Indirectly supervises: Ambassadors

Remote work:  This position is not eligible for remote work.

Principal Responsibilities and Job Functions:

• Assists in organization and management of the front of house operations during events.
• Effectively communicates with staff and volunteers to ensure a satisfactory patron experience.
• Responds to patron queries and complaints in a respectful and efficient manner.
• Efficiently solves double seating or re-seating issues with patrons.
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Granada’s standards of service.
• Organizes and supervises a small team (on average between 3-10) volunteer usher contingent during performances and events.
• Communicates event needs and the duties to volunteer ushers.
• Prepares the venue’s front of house areas for performances and events.
• Assists in event setup and takedown by completing internal checklist.
• Responds to emergencies and reports safety concerns during performances in accordance with the Granada’s safety training protocols.
• Represents the Granada Theatre effectively and professionally at all times.
• Assists in volunteer orientations, trainings, and appreciation events.

Decision Authority:

• Recommend to House Manager regarding issues of volunteer retention and patron incidents.

Education:

• High School Diploma or GED preferred

Experience:

• Previous customer service experience desired

Knowledge/Skills/Abilities:

• Friendly, well-organized, detail oriented, and excellent customer relations skills.
• Must be able to adapt quickly and effectively to changing circumstances.
• Must be able to react professionally and independently when assisting patrons in difficult and emergency situations.
• Communicates effectively and courteously with patrons, staff, and a large team of volunteer ushers.
• CPR and first aid training is preferred.

Working Conditions:

• Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
• Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event.
• Must be able to lift program boxes, tables, chairs.
• Able to lift 40 lbs
• Must be able to work a wide variety of hours related to scheduled performances and events including evenings, weekends and some holidays