Careers

The Granada Theatre has 5 open positions

WHAT YOU’LL DO
Become part of a team for the historic Granada Theatre, one of Santa Barbara’s treasures. The Granada Theatre is currently seeking customer focused, reliable individuals for part-time Box Office Associate positions. The Box Office Associate supports the sale of tickets, assisting patrons with show information, and general clerical duties within the Box Office. This role is the face of the Granada to the public and requires the top tier of customer service skills. Duties include but are not limited to:

  • Sell tickets at the box office window, or via the telephone and online, assisting patrons with ticket replacement, exchanges, refunds or other general patron issues that may arise.
  • Contact patrons via telephone or email in the event of a change in show time or cancellation.
  • General office tasks including: printing ticket orders; verifying order accuracy; customer database record maintenance; and proofreading of marketing materials.
  • Must be able to maintain superb customer service skills while working under pressure and within deadlines.

WHAT YOU’LL NEED TO GET THE JOB DONE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Associate’s or Bachelor’s degree a plus
  • Fulfill scheduled shifts as designated, with the goal of working 20-25 hours per week (part-time) or 40 hours per week (full-time)
  • Basic word processing and computer skills are needed (Windows environment); Prior experience in Tessitura ticketing system is highly desirable
  • Six months to one year customer service or retail sales experience. Prior experience in a performing arts organization preferred
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Proficient bilingual (Spanish) is highly preferred
  • Keen attention to detail and a willingness to ask questions.
  • Demonstrated, impeccable customer service philosophy.
  • Ability to work a flexible schedule including evenings or weekends and occasional holidays as required
  • An attitude of respect and professionalism to integrate into and contribute to the team

 

WHAT WILL REALLY INTEREST US ABOUT YOU
Exceptional computer skills
Stellar customer service attitude and experience

WHAT WILL REALLY INTEREST YOU ABOUT US
An atmosphere of learning and opportunities to increase skills and knowledge and develop a career. Downtown Santa Barbara office in the beautiful Granada tower. A wonderful team dedicated to supporting the arts.

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

The Santa Barbara Center for the Performing Arts/The Granada Theatre is an equal opportunity employer and values diversity in all areas of its operation.

What You’ll Do

The Assistant House Manager, under direction of the House Manager, provides excellent leadership and customer service while problem solving under time pressure during performances.   Work will include preparation of the theater space, such as setting up tables, chairs, programs and minor cleaning. Work at performances includes lots of walking, standing and stair climbing throughout each 5-6-hour shift. Attention to detail is necessary for both show set up/clean up and administrative work. Show work can include lifting up to 35 pounds.  The Assistant House Manager also works with the House Manager to assure smooth operations of the Front of House Department by maintaining documentation, Front of House supplies, and communications with the volunteer ushers.

Must be able to communicate effectively and courteously, react professionally and independently in difficult and emergency situations with a wide variety of people.

Variable hours are split between Granada evening and weekend events, and office hours to reach 40 hours per week.

What You’ll Need to Get the Job Done

  • Must be able to frequently climb stairs, walk and stand for prolonged periods of time. (5-6 hours minimum)
  • Must be able to adapt quickly and effectively to changing circumstances.
  • Must be able to react professionally and independently in assisting patrons in difficult and emergency situations.
  • Communicate effectively and courteously with the public, co-workers and a large team of volunteer ushers.
  • Proficient with Windows, Microsoft Office Word and Excel, email and other web-based apps.

What will Really Interest Us About You

  • Previous experience in a front-of-house position in a performing arts center, theater or conference center.
  • Previous customer service in other fields, fast-paced places, such as restaurants or museums or non-profits.

What will Really Interest You About Us

A superb team dedicated to excellence in customer service. Working in an impressive, historic theater venue.  Engaging the community in supporting the arts.  An atmosphere of learning and opportunities to increase skills and knowledge. Flexible scheduling.

TO APPLY

Go to www.granadasb.org/About/Careers and follow instructions to complete the employment application. Submit application with resume, cover letter and references.  No phone calls please.

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operations.

What You’ll Do

The Front-of-House Assistant, under direction of the House Manager, shall provide excellent customer service to patrons during events at the Granada.  Work will include preparation of the theater space, such as setting up tables, chairs, programs and minor cleaning.

The work schedule is based on the events scheduled. The hours are highly variable and generally limited to 15 hours or less per week.  Some weeks may have no hours.  Most hours will be at night and may be any day of the week, including weekends, and holidays.

The Front-of-House Assistant must be able to represent the Granada Theatre effectively and professionally at all times.

Essential Duties:

  • Provide excellent customer service for patrons including resolving issues and complaints.
  • Monitor people and events to ensure patron and volunteer safety and adherence to rules.
  • Work and communicate well with volunteer ushers.
  • Assist in emergencies. Need First Aid Certification. (can be completed after hire)
  • Move and lift program boxes, tables, chairs, and other furniture and equipment as needed.

What You’ll Need to Get the Job Done

  • Must be able to frequently climb stairs, walk and stand for prolonged periods of time. (4-5 hours minimum)
  • Must be able to adapt quickly and effectively to changing circumstances.
  • Must be able to react professionally and independently in assisting patrons in difficult and emergency situations.
  • Communicate effectively and courteously with the public, co-workers and a large team of volunteer ushers.
  • Must have great attention to detail.
  • Must be able to lift equipment and supplies weighing up to 35 pounds.
  • Proficient with Windows, Microsoft Office Word and Excel, email and other web-based apps.
  • The employee will occasionally work in a moderately loud environment.

What will Really Interest Us About You

  • Previous experience in a front-of-house position in a performing arts center, theater or conference center.
  • Previous customer service in other fields, fast-paced places, such as restaurants or museums or non-profits.
  • Some previous office experience.

What will Really Interest You About Us

A superb team dedicated to excellence in customer service. Working in an impressive, historic theater venue.  Engaging the community in supporting the arts.  An atmosphere of learning and opportunities to increase skills and knowledge. Flexible scheduling. Downtown Santa Barbara office in the beautiful Granada Tower.

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

What You’ll Do

The Granada Theatre has an opening for a part-time Facilities Assistant who can provide oversight, support and basic security for performances, rehearsals and private events at the theater.  They will also be available on a regular basis for light maintenance, additional cleaning and marquee changes. This is an opportunity to join a team of facilities professionals who maintain, protect and restore the amazing treasure that is the Granada Theatre. Part-time schedule allows a mix of at least 20 hours per week for maintenance and shows, occasionally additional hours.

  • Act as Facilities point person for performances and events, to support front of house staff and related show vendors with facilities logistics and tasks
  • Liaise with contracted security for performances and events to provide oversight or information as necessary
  • Remain on-call for performances and events for moving equipment or cleaning up spills, light plumbing issues and other facilities related tasks
  • Have schedule availability for theater maintenance on weekdays

What You’ll Need to Get the Job Done

  • High School education or Associate’s degree or coursework
  • At least 6 months’ experience with special event logistics
  • An excellent customer service background
  • Knowledge of and experience in light maintenance work such as painting, plumbing/HVAC, minor repairs, spot cleaning, light bulb and filter changes, Audio Visual
  • Must have a keen eye for detail
  • Must have a valid California Driver’s License

What Will Really Interest Us About You

  • 1-2 years’ experience in special events logistics and vendor management
  • Previous employment in the trades of plumbing/HVAC, carpentry, painting or repair works.

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.

The Santa Barbara Center for the Performing Arts is an equal opportunity employer and values diversity in all areas of its operation.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

As part of The Granada Theatre’s total patron experience, you would prepare and serve beverages before, during or after the show, depending on the events scheduled for the evening.  The following tasks would be performed with a commitment to stellar customer service:

What You’ll Do 

  • Greet the patrons with a friendly manner, responding to questions and beverage orders in an efficient manner
  • Check for proper identification and serve alcoholic beverages in accordance with federal, state, local and company laws and regulations
  • Mix and garnish beverages according to recipe and portion control standards
  • Accurately total, process and collect payments from patrons, using the point-of-sale system, processing credit and debit cards
  • Maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce
  • Respond appropriately and professionally to inebriated patrons, as needed

What You’ll Need to Get the Job Done

The Granada is a premier performance venue with a rich history and ambience.  Our patrons are loyal and enthusiastic about being there and the concession department plays a large part in promoting the atmosphere of grandeur and elegance.  We are looking for:

  • A superior customer service ethic
  • Ability to work as an integrated team
  • Ability to multitask and stay focused on the patron
  • Dependability

What Will Really Interest Us About You

  • 1-2 years’ experience preparing and serving alcoholic beverages in a bar or restaurant
  • 1-2 years’ experience in special event management or logistics

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

The Santa Barbara Center for the Performing Arts/The Granada Theatre is an equal opportunity employer and values diversity in all areas of its operation.

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

The Santa Barbara Center for the Performing Arts/The Granada Theatre is an equal opportunity employer and values diversity in all areas of its operation.