At the center of the Granada Theatre’s operations, our part-time Event Support staff play a pivotal role in ensuring memorable experiences for our valued clientele, patrons, and volunteers. This position is dedicated to ensuring seamless event execution, delivering top-notch customer service, and fostering effective teamwork and cooperation with the Front of House, Hospitality, and Operations Teams.

Reports to: Hospitality Manager

Pay: $18.00-$22.00 per hour, non-exempt, part-time

Work Schedule

Granada Event Support staff works a varied schedule of weekdays and evenings, and weekend hours, solely dictated by the event schedule. Event Support shift schedules are published a month in advance. Additional required training shifts or reception setup that range from 2-4 Hours may be scheduled with less notice.  Part-time, hourly.

Primary Duties Include:

Event Support

• Support Hospitality Manager with receptions, events, show layouts, and other needs in the Hospitality Department.
• Support Hospitality and Front of House Staff with set up for all events. Including but not limited to: tables, chairs, rope and stanchions,
• Support the bar staff by stocking and replenishing beverages, glassware, and supplies.
• Engage with security personnel to provide radio, and security scheduling paperwork.
• Communicate with Front of House Staff, and Stage operations during closing procedures and locking/unlocking the “House”.
• Conduct line management for bar or merch areas, keeping areas clear for patrons walking through the lobby spaces.
• Dispose of waste bins and assist presenters with disposal of their waste after events.

Event Support for Front of House

• Check in with the House Manager throughout the shift and respond to requests as needed.
• Maintain cleanliness in common areas, including lobbies, hallways, and seating areas.
• Conduct regular bathroom checks and replenish supplies.
• Assist with seating arrangements and guide guests to their seats.
• Provide assistance to ADA (American Disability Act) patrons and ensure accessible seating. (May include taking in or out specific seating to accommodate ADA patrons.)
• Assist with signaling performance commencement during events (five minute warnings before shows)
• Collaborate with the Front of House team to ensure smooth operations.
• Provide excellent customer service and address guest inquiries and concerns.
• Perform routine cleaning tasks and post-event cleanup.
• Collaborate with team members and communicate effectively.
• Adhere to safety, health, and ADA (American Disability Act) compliance guidelines.

Skills/Knowledge

• Self-motivated, well-organized, detail oriented, and excellent customer relations skills.
• Strong communication skills.
• Ability to work collaboratively with a team.
• Some computer and technical knowledge (Preferred).
• Flexibility and openness to learning new skills.

Working Conditions

• This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
• At times, lifting up to 50 lbs.
  • Includes moving tables/chairs up and down different floors of the theater.
  • Moving Mobile bars throughout the theater.
  • Carrying boxes to appropriate locations.
• Walking for extended periods throughout the theater.
• Able to work standing for up to 8 hours.

Benefits & Compensation:

This is a part-time, nonexempt position. The pay range is $18.00-22.00 per hour depending on skills and experience. The Granada Theatre provides sick time and EAP benefits for all part-time employees.