Title: Database Support Specialist

The Database Support Specialist provides expertise in the technical and functional configuration of Tessitura software to support multiple departments within the Santa Barbara Center for the Performing Arts Consortium. The duties of this position include database record maintenance, reporting and list management, ticketing, fundraising and membership configuration and support for the SBCPA and its Consortium sub-licensees, as well as general help desk support as needed.

Reports to:  Database Services Manager

Salary: $25-$30 (52k-62k)

Primary Duties Include:

• Act as first line of support on help requests (help tickets, emails, calls) while escalating any advanced requests to the Consortium Services Manager
• Perform data cleanup and maintenance tasks as directed by the Consortium Services Manager
• Create lists, extractions, and output sets for sub-licensees as required
• Assist sub-licensees in scheduling reports and manage the report schedule to avoid conflicts and duplications
• Review newly created constituent accounts for conformance to Consortium Data Management Standards
• Provide training sessions to new and existing users on Tessitura topics and new features

Skills/Knowledge/Abilities:

• Must have a demonstrated understanding of, and dedication to, the delivery of outstanding customer service, both external and internal.
• Must be able to utilize ticketing/CRM software.
• Must be friendly and able to communicate in a personable and mutually respectful fashion as well as effectively build productive relationships with all internal and external constituencies, especially resident companies.
• Must have a highly developed and demonstrable sense of discretion with respect to confidential and private information appropriate to a non-profit organization.
• Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience:

• College degree preferred (Bachelor’s or equivalent) or equivalent work/life experience
• Prior experience using a CRM database (e.g.: Tessitura, Raiser’s Edge, Salesforce, eTapestry)
• Computer skills including Microsoft Excel, Word, and Outlook
• Enthusiasm for technology and a basic understanding of how databases work
• Must have a keen eye for detail

Benefits:

• Retirement Plan
• Medical Benefits (begins on first full-month of employment)
• PTO Plan – 15 days accrued during your first year
• Dental and Vision Plans

Title: Facilities Assistant Manager

The Granada Theatre is seeking an experienced full-time Facilities Assistant Manager to support the supervision of the day to day operations of the Granada. This position ensures that the beautiful and restored, historic Granada facility and surrounding environment is operating efficiently and comfortably, protects and maintains the physical plant and operating systems, maintains security and supervises additional Facilities Assistants in the performance of their duties.

Reports to: Facilities Manager

Range: $23.00-$28.00/ hour

Primary Duties Include:

Facility Management:

• Support overall facility management through venue usage for event, event support, and supporting facilities team.
• Operate, troubleshoot and coordinate and perform maintenance of building systems including HVAC, plumbing, electrical, elevators and similar operating systems.
• Maintain building security, ensuring end of day closings and key control.
• Ensure upkeep of such areas as wall repair, paint, carpet cleaning, light fixtures, and more, and obtaining on-call maintenance assistance when necessary.
• Assist in scheduling appropriate staff for building supervision and custodial staff appropriate to the timing and nature of each event that takes place in the facility.
• Perform light janitorial duties.
• Work show times to support front of house and be available for facility issues.
• Responds to staff and patrons with excellent customer service skills.
• Provide overall facilities supervision in the absence of the Facilities Manager.

Skills/Knowledge/Abilities:

• Must have a demonstrated understanding of, and dedication to, the delivery of outstanding customer service
• Sufficient knowledge and experience to maintain a facility by performing maintenance or overseeing maintenance and repair work by contracted vendors or willing to learn.
• Proficient in Microsoft Office: Excel, Outlook, Word
• Possess the ability to perform physical activity such as stooping, bending, lifting heavy equipment, climbing ladders, and with the ability to lift a minimum of 50 pounds.
• Team-player, self-motivated, and enjoys working with a collaborative team!

Education/ Experience:

• Experience in any area of facilities management, particularly in a theatre
• At least one year of supervisory experience
• At least two years of work experience.
• High school diploma or equivalent required, college degree preferred or equivalent.

Benefits:

• Retirement Plan
• Medical Benefits (begins on first full-month of employment)
• PTO Plan – 15 days accrued during your first year
• Dental and Vision Plans