Careers

The Granada Theatre has 4 open positions

Ticketing & CRM Support Specialist – Full-Time

About Us

The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort.

The Santa Barbara Center for the Performing Arts (SBCPA) Consortium includes The Granada Theatre, The Lobero Theatre, The Wallis Annenberg Center for the Performing Arts, Community Arts Music Association (CAMA), The Santa Barbara Symphony, The Ensemble Theatre Company at the New Vic, and American Film Institute. The SBCPA Consortium is dedicated to creating a streamlined, superior customer experience through use of technology and sharing of best practices between its member organizations.

What You’ll Do

An ideal move up for the motivated part-time Box Office Associate who wants a full-time challenging position, the Ticketing & CRM Support Specialist provides expertise in the technical and functional configuration of Tessitura software to support the Santa Barbara Center for the Performing Arts Consortium. Along with training you will receive in the specific software, your duties in this position include:

  • setting up and maintaining ticketing and performance information for the SBCPA and its Consortium sub-licensees as necessary,
  • project management of shared ticketing and central clearing account,
  • support of the Finance Department in their financial initiatives and performance settlement,
  • reporting and list management,
  • database record maintenance, and
  • general help desk support for the SBCPA and its Consortium sub-licensees.


What You’ll Need to Get the Job Done

  • Associate’s or Bachelor’s degree from an accredited institution of higher education, OR equivalent training/certification/experience
  • At least 12 months’ experience with and knowledge of Tessitura or similar CRM/Ticketing software
  • An excellent customer service background
  • Prior experience in ticketing operations or similar work
  • Experience with subscription and festival ticketing
  • Working knowledge of financial/accounting tasks and terminology
  • Must have a keen eye for detail


What Will Really Interest Us About You

  • Experience with subscription ticketing
  • Experience with festival ticketing
  • Experience querying databases using SQL
  • Experience with Tessitura Network Web Products a plus
  • Familiarity with shared data in a consortium environment


What Will Really Interest You About Us

Benefits include health, dental and vision, and a 403b Retirement Plan with an employer match after one year of service. An atmosphere of learning and opportunities to increase skills and knowledge and develop a career. Downtown Santa Barbara office in the beautiful Granada tower. A wonderful team dedicated to supporting the arts.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

Box Office Associate - Part Time

The Granada Theatre is currently seeking reliable, customer friendly individuals for several part-time Box Office Associate positions.

Box Office Associates promote outstanding customer service in ticket sales and services for The Granada Theatre, its resident companies, and Historic Theatre District partner venues.  Associates impart information about performances, ticket pricing and seating availability as well as general information about the theatres and the Santa Barbara area, while creating a welcoming and inclusive environment to experience the cultural and performing arts.

In addition to ticket sales and services, Box Office Associate duties include but are not limited to general office tasks, proofreading marketing materials and other duties as assigned.

Applicants must be confident working with the public, have a pleasant demeanor, a passion for outstanding customer service, and the ability to professionally interact in person, over the phone and by email with theatre patrons, show presenters, co-workers and the general public.

Weekly work schedules range between 10 to 18 hours. Hours vary depending on scheduled performances and events.

General Box Office hours are Monday through Saturday 10:00am to 5:30pm, Sunday 12:00pm to 5:00pm.  The Box Office also remains open until one half hour after the first curtain on performance days.

Requirements:

  • Applicants must be available to work weekdays, weekends, evenings and some holidays.  Ideal candidates will have availability to work Saturday evenings and/or Sundays from 11:30am to 5:30pm in addition to weeknight evenings.
  • Basic computer knowledge in a Windows environment and typing skills are required.
  • Proficient bilingual (Spanish) is highly preferred.
  • Ticket sales experience is helpful.  Experience using the Tessitura ticketing system is highly desirable.
  • All applicants are required to complete and sign a background check authorization form.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

Facilities Assistant - Part Time

The Granada Theatre has an opening for a part-time Facilities Assistant who can provide oversight, support and basic security for performances, rehearsals and private events at the theater. They will also be available on a regular basis for light maintenance, additional cleaning and marquee changes. This is an opportunity to join a team of facilities professionals who maintain, protect and restore the amazing treasure that is the Granada Theatre. Part-time schedule allows a mix of at least 20 hours per week for maintenance and shows, occasionally additional hours.

  • Act as Facilities point person for performances and events, to support front of house staff and related show vendors with facilities logistics and tasks
  • Liaise with contracted security for performances and events to provide oversight or information as necessary
  • Remain on-call for performances and events for moving equipment or cleaning up spills, light plumbing issues and other facilities related tasks
  • Have schedule availability for theater maintenance on weekdays

What You’ll Need to Get the Job Done

  • High School education or Associate’s degree or coursework
  • At least 6 months’ experience with special event logistics
  • An excellent customer service background
  • Knowledge of and experience in light maintenance work such as painting, plumbing/HVAC, minor repairs, spot cleaning, light bulb and filter changes, Audio Visual
  • Must have a keen eye for detail

What Will Really Interest Us About You

  • 1-2 years’ experience in special events logistics and vendor management
  • Previous employment in the trades of plumbing/HVAC, carpentry, painting or repair work

What Will Really Interest You About Us

An atmosphere of learning and opportunities to increase skills and knowledge and develop a career. Downtown Santa Barbara office in the beautiful Granada tower. A wonderful team dedicated to supporting the arts.

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.

Theater Front-of-House Assistant – Part Time

The Granada Theatre is a year-round, multi-purpose regional performing arts venue for music, theatre, dance, opera, musicals and community events. The Granada is a historic theater in downtown Santa Barbara.

The Front-of-House Assistant, under direction of the House Manager, provides excellent customer service to the patrons of the wide variety of events held at the Granada. This includes preparing the various Front of House elements for each event including theater cleanliness. Immediately before each event, prepare for and guide a set of ushers in the correct way to act and carry out their event’s assignments. During each event, continue to monitor the ushers in your area as well as monitor for patron adherence to Granada guidelines. After each event, clean and restore the Front of House to non-show condition.

The work schedule is based on the events booked. The hours are highly variable and generally limited to under 20 hours per week. Some weeks will have no hours. Most hours will be at night and may be any day of the week, including weekends. There are a few hours periodically required weekday mornings and holidays during the year.

The Front-of-House Assistant must be able to represent the Santa Barbara Center for the Performing Arts and the Granada Theatre effectively and professionally at all times and on all occasions.

There may be some clerical/administrative work related to the volunteer usher pool and front of house needs.

Essential Duties:

  • Provide overall excellent customer service for the Granada Theatre patrons including resolving patron issues and complaints
  • Monitor events to ensure patron and volunteer safety and adherence to rules.
  • Work and communicate well with volunteer ushers.
  • Assist in emergencies. Need 1st Aid Certification. (can be completed after hire)
  • Set up various Front of House needs before events including moving and lifting program boxes, tables, chairs, and other furniture and equipment as needed.
  • May assist with Front of House administration such as updating Front of House documentation and systems, preparing show plans and managing the volunteer database.

Requirements/Abilities:

  • Must be able to frequently climb stairs, walk and stand for prolonged periods of time. (4-5 hours minimum)
  • Must be able to adapt effectively to changing circumstances.
  • Must be able to react professionally and independently in assisting patrons in difficult and emergency situations.
  • Communicate effectively and courteously with the public, co-workers and a large team of volunteer ushers.
  • Must have great attention to detail.
  • Must be able to lift equipment and supplies weighing up to 35 pounds.
  • Possess strong oral and written communication skills.
  • Proficient with Windows based computers and Microsoft Office Word and Excel, email and other web-based apps.
  • The employee occasionally works in moderately loud environment.

Preferred:

  • Previous experience in a front-of-house position in a performing arts center, or conference center.
  • Previous customer service in other fields including restaurants, museums or non-profits.
  • Some previous office experience. 

To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.