The box office is conveniently located at 1214 State Street, just north of the main theater doors.

Tuesday – Saturday, 12:30 pm to 5:30 pm.
On performance days, the Box Office is open 3 hours prior and a ½ hour after the start of the performance.
The Box Office schedule is subject to change.  Please call to confirm hours of operation on performance days and holidays. 

We prioritize a fair and secure ticketing process for our patrons.

Official Ticket Sources

Tickets can be purchased online (www.granadasb.org), by phone (805)899-2222, or in person at the Granada Theatre Box Office.
Purchase tickets only from authorized sources like our official website ( www.granadasb.org ), affiliated partners*, or the Granada Theatre box office.
*Affiliated Partners include, but are not limited to:  www.thesymphony.org,  www.artsandlectures.ucsb.ed ,  www.musicacademy.org,  www.americantheatreguild.com/santabarbara,  www.camasb.og.  

Third-Party Resellers

Avoid buying tickets from unauthorized third-party sellers, online platforms, or auction sites.
Tickets from unauthorized sellers may be invalid or canceled. The Granada Theatre is not responsible for issues with such tickets. Entry may be denied for patrons with tickets purchased from unauthorized sources. Report unauthorized ticket reselling to the Granada Box Office staff at (805)-899-2222 to help us maintain a fair ticketing process.

Methods of Payment

We accept the following methods of payment: cash, check, credit card (Visa, MasterCard, American Express, Discover), and Granada Theatre Gift Certificates.

All ticket sales are final.

Tickets are available in the following delivery methods:

Standard Mail

Tickets requested to be mailed are subject to a $1 mailing fee.
Ticket fees are subject to change at any time.

Digital e-ticket(s)/print-at-home

Tickets will be delivered to your email address 24 hours before the start of the performance.

Hold-at-Box Office

Tickets selected for hold-at-box office can be picked up in person at the box office in advance of the performance or during Will Call.
Large group orders and discounted tickets may be held at Will Call pending verification of appropriate identification.

Orchestra Seating Chart

Balcony Seating Chart

Patrons are only permitted to enter The Granada Theatre with a valid ticket to the event or a credential authorized by The Granada Theatre or its Resident Company Partners. Access to backstage and performance areas is restricted to individuals with the appropriate credentials.

Children under 3 are only allowed at family shows. For family shows, children of all ages are welcome. Children 3 and under may sit in laps without a ticket or purchase a ticket if they require a seat.

Children under the age of 13 must be accompanied by an adult. If you have any questions regarding the suitability of a performance for children, please feel free to contact us at (805) 899-2222.

As a courtesy to other patrons and to the performers, latecomers and those who exit the theatre during the performance will be admitted into the auditorium at an appropriate interval as determined by the performance management. Some resident companies do not permit late seating and latecomers may be asked to stay in the lobby, where they may watch a live stream of the event, until the intermission.

We prioritize a fair and secure ticketing process for our patrons.  To ensure the integrity of ticket sales and protect our attendees, we have implemented the following policy regarding unauthorized third-party resellers.

OFFICIAL TICKET SOURCES

Purchase tickets only from authorized sources like our official website (www.granadasb.org), affiliated partners*, or the Granada Theatre box office.

*Affiliated Partners include, but are not limited to: www.thesymphony.org, www.artsandlectures.ucsb.edu, www.musicacademy.org, www.americantheatreguild.com/santabarbara, www.camasb.org.  

VALIDITY OF TICKETS

Avoid buying tickets from unauthorized third-party sellers, online platforms, or auction sites. Tickets from unauthorized sellers may be invalid or canceled. The Granada Theatre is not responsible for issues with such tickets. Entry may be denied for patrons with tickets purchased from unauthorized sources. The Granada Theatre reserves the right to take action against policy violations.

REPORTING

Report unauthorized ticket reselling to the Granada Box Office staff at 805-899-2222  to help us maintain a fair ticketing process.

As a courtesy to both patrons and performers, the use of cell phones or other electronic devices during performances is strictly prohibited unless otherwise noted for the use of digital programs.

As a general rule, photography and recording are discouraged within the venue. However, exceptions may be considered on a case-by-case basis for certain events with prior approval. Patrons are kindly asked to respect the performers and fellow audience members by refraining from unauthorized photography or recording. Please inquire with venue staff for specific guidelines regarding each event.

For the safety and comfort of our patrons, standing or dancing during performances is generally prohibited, and is strictly prohibited in the front row of the balcony or boxes. Please stay in your assigned seat and avoid standing or loitering in aisles and stairways as fire code regulations require they be clear at all times.

The Granada Theatre is a smoke-free facility consistent with Santa Barbara County and Santa Barbara City ordinances. The use of tobacco, vaping, or marijuana is strictly prohibited inside the theatre, including lobbies and restrooms.

No outside food or drinks are permitted. Patrons are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. 

The Granada is not responsible for any articles lost or left behind. To inquire about personal belongings that may have been left in the building, please contact the box office at (805) 899-2222 or email boxoffice@granadasb.org.

The Granada Theatre offers wheelchair-accessible and companion seating in each price section and on both the Orchestra and Balcony levels. Patrons in wheelchairs also have the option of transferring to designated seats. Individuals purchasing a ticket for an accessible seat may purchase up to three (3) additional seats for their companions in the same row and that are contiguous with the accessible seat. If contiguous seats have already been sold and are not available, the Granada Theatre will offer other seats as close to the accessible seats as possible. Please contact the Box Office to reserve wheelchair seating or request assistance.

The Granada Theatre has the Hearing Loop system, a wireless technology that transmits speech or music on stage directly to guests’ cochlear implants and hearing aids with T-coils. Patrons will hear sound picked up by the theatre’s PA system rather than from the microphone in an implant or hearing aid, resulting in a clear sound with less background noise. Please inquire with a Volunteer Ambassador when you arrive at the theater.

Only trained service animals and service animals in training for patrons with disabilities are allowed inside The Granada Theatre. Emotional support animals and pets are not permitted. Service animals must be leashed or harnessed at all times and remain with their owner. They will sit with their owner, not in the aisle. Any service animal causing a disturbance or posing a safety threat may be asked to leave. Patrons may sit in any seat where their service animal can remain at their feet or on their lap without obstructing pathways, though accessible seating is recommended as it provides additional space and comfort.

To ensure safe and speedy evacuation in an emergency, Granada Theatre staff may reseat patrons whose mobility, personal items, or circumstances could impede exit routes. Staff will visually assess potential issues, with the House Manager making the final determination and working directly with the patron to resolve concerns. Patrons may be moved to seats that better support safety, such as aisles or areas near exits, without being asked to share confidential medical information. If a patron refuses to move, the House Manager has discretion to delay the show and, if necessary, involve law enforcement as a last resort. The priority is audience safety, and every effort will be made to resolve situations respectfully and without escalation.

For more information, please review our Accessibility Statement.

The Granada Theatre is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

1. We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to ensure a high standard of accessibility.
2. We regularly test our website to identify and address accessibility issues.

Compatibility with browsers and assistive technology

Our website is designed to be compatible with modern web browsers and assistive technologies, including screen readers.

Limitations and alternatives

Despite our best efforts, there may be some limitations. If you experience any difficulties, please contact us, and we will do our best to provide you with the information you need in an alternative format.

At The Granada Theatre, the well-being of our patrons, artists, and staff is of utmost importance. To ensure a safe environment, we may implement health and safety measures such as face coverings, health checks, and adjusted venue capacity.  Policies are subject to change in compliance with revisions to national, state, local, and presenter requirements. All patrons are expected to comply with health and safety guidelines. Non-compliance may lead to refusal of entry or ejection from the venue. There are currently no restrictions in place.

At The Granada Theatre, the safety and well-being of our patrons, artists, and staff are our top priorities. To ensure a secure environment for all events, we may implement security screenings based on the presenter or artist. This policy is in place to adapt security measures according to the specific needs or requirements of each performance.

SECURITY SCREENING

Security screenings may vary depending on the nature of the event, the artist, or the presenter. These screenings are designed to detect and prevent potential security threats, ensuring a safe and enjoyable experience for everyone. Security screenings may include but are not limited to:

• Bag Checks
• Metal Detection or “Wanding”
• Patron Verification

BAG POLICY

All bags, backpacks, and containers brought into The Granada Theatre may be subject to inspection.  Our bag policy may vary depending on the nature of the event, the artist, or the presenter.  This policy may include but are not limited to:

• Bag Size Limitations   
• Prohibited Bags 
• Clear Bag Option 

Patrons of The Granada Theatre, including off-duty law enforcement personnel are strictly prohibited from bringing weapons into the venue.  Prohibited items include but are not limited to:

• Firearms
• Explosives
• Stun Guns
• Handcuffs
• Brass Knuckles
• Sticks, Clubs, or Batons
• Martial Arts Instruments
• Pepper Spray or Tear Gas
• Knives
• Weapons or weapon-like devices of any kind